Refund/Return Policy
At Little Keepsakes, we strive to make all of our customers happy. If you
are not satisfied with your keepsake you must contact us in writing (via email) within 7 calendar days of receipt. Please follow our return policy guidelines below for the type of Little
Keepsakes product you ordered.
For non-custom orders such as Sculpey Clay kits, First Pitch Handprint Baseball, Sports keepsakes, ink kits and frame & ink kits:
You must contact us within 7 calendar days of delivery to your address. Email us at info@littlekeepsakes.com and please include your order number and name that you used when placing
the original order. All purchases must be returned in unopened and unused
state.
Please include a brief explanation for your return. You may request an
exchange for like value or refund of purchase price. Shipping charges will
be included in refund if the reason for return is due to damage during
shipping or error made by Little Keepsakes with your order. If we will
be covering shipping charges to return your keepsakes, we will email you
a prepaid shipping label that you may print out and use to cover shipping.
The returned item(s) must be sucessfully delivered back to Little Keepsakes
otherwise we cannot issue a refund.
Refunds and exchanges will be sent upon delivery of returned merchandise.
No refunds or exchanges will be issued on used or opened packages. Exchanges
will be shipped immediately upon receipt of the returned item.
Return Address:
Little Keepsakes
P.O. Box 270817
San Diego, CA 92198
Please use either UPS ground service, FedEx Ground service or UPSP Priority
mail with tracking. Refunds are not given on overnight shipping charges
that are not authorized by Little Keepsakes.
For custom-made orders such as our Clay Impressions or 3D Clay Prints for children or pets:
If your finished order has been completed and shipped to you, and you wish
to return it for a refund or remake:
You must contact us in writing (via email) within 7 calendar days of delivery to your address. Email us at info@littlekeepsakes.com and please include your order number and name that you used when placing the original order.
Please include a brief explanation for your return. You may request that
your keepsake be redone or request a refund of your purchase price if you
are not satisfied with the outcome of your finished keepsake. Keepsakes
will be redone at the discretion of Little Keepsakes, otherwise a refund
will be sent. Impression molds are the property of Little Keepsakes and
will not be returned. If your keepsake was damaged during shipping or a
mistake was made my Little Keepsakes that is contrary to your written instructions,
we will either replace or refund your purchase price plus shipping charges,
otherwise shipping charges will not be refunded.
If we will be covering shipping charges to return your keepsakes, we will
email you a prepaid shipping label that you may print out and use to cover
shipping. The returned item(s) must be sucessfully delivered back to Little
Keepsakes otherwise we cannot issue a refund or remake your keepsake.
You must return your original keepsake to us before a replacement or refund
will be shipped. No refunds or reorders will be done without return of original custom
keepsake. Successful delivery of returned keepsake is the responsibilty
of the customer even when using our prepaid shipping label. Shipping charges
will only be included in refund if the reason for return is due to damage
during shipping or error made by Little Keepsakes with your order. Remakes
of your custom keespake take and estimated 2 weeks to complete once the
original keepsake has be returned.
Return Address:
Little Keepsakes
P.O. Box 270817
San Diego, CA 92198
Shipping refunds are not given on overnight shipping charges that are not
authorized by Little Keepsakes.
If your finished keepsake has not yet been completed and shipped to you
(order status reads "In Production" or you have used/opened the
impression kit) and you wish to cancel your order, please contact us via
email at info@littlekeepsakes.com with your cancelation request. There
will be a 10% cancellation fee for each keepsake "in production"
that is cancelled. You may cancel your keepsake at any time prior to the
shipment of your keepsake. Once your keepsake has shipped, you must return
your keepsake for a refund or remake if you wish to cancel your order.
Cancellation of order and return of unused impression kit will not be subject
to this fee.